THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS

THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS

Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031

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Main Authors: JOCHEN WIRTZ, ANNA MATTILA, RACHEL L P TAN
Other Authors: MARKETING
Format: Working Paper/Technical Report
Published: 2018
Online Access:http://scholarbank.nus.edu.sg/handle/10635/149191
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Institution: National University of Singapore
id sg-nus-scholar.10635-149191
record_format dspace
spelling sg-nus-scholar.10635-1491912019-04-23T08:58:18Z THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS JOCHEN WIRTZ ANNA MATTILA RACHEL L P TAN MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 1-37 2018-11-28T06:35:33Z 2018-11-28T06:35:33Z 2001-10 Working Paper/Technical Report JOCHEN WIRTZ, ANNA MATTILA, RACHEL L P TAN (2001-10). THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 : 1-37. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/149191 Research Paper Series; 2001-031
institution National University of Singapore
building NUS Library
country Singapore
collection ScholarBank@NUS
description Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031
author2 MARKETING
author_facet MARKETING
JOCHEN WIRTZ
ANNA MATTILA
RACHEL L P TAN
format Working Paper/Technical Report
author JOCHEN WIRTZ
ANNA MATTILA
RACHEL L P TAN
spellingShingle JOCHEN WIRTZ
ANNA MATTILA
RACHEL L P TAN
THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
author_sort JOCHEN WIRTZ
title THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
title_short THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
title_full THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
title_fullStr THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
title_full_unstemmed THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS
title_sort role of affective expectations in influencing consumers' satisfaction evaluations and in-store behaviors
publishDate 2018
url http://scholarbank.nus.edu.sg/handle/10635/149191
_version_ 1681098890753867776

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