Cost-effective service excellence

10.1007/s11747-017-0560-7

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Bibliographic Details
Main Authors: Wirtz J., Zeithaml V.
Other Authors: MARKETING
Format: Article
Published: Springer New York LLC 2020
Online Access:https://scholarbank.nus.edu.sg/handle/10635/175142
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Institution: National University of Singapore
Description
Summary:10.1007/s11747-017-0560-7