Cost-effective service excellence
10.1007/s11747-017-0560-7
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Main Authors: | Wirtz J., Zeithaml V. |
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Other Authors: | MARKETING |
Format: | Article |
Published: |
Springer New York LLC
2020
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Online Access: | https://scholarbank.nus.edu.sg/handle/10635/175142 |
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Institution: | National University of Singapore |
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