Cost-effective service excellence
10.1007/s11747-017-0560-7
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Article |
| Published: |
Springer New York LLC
2020
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| Online Access: | https://scholarbank.nus.edu.sg/handle/10635/175142 |
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| Institution: | National University of Singapore |
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