Construction of trust beliefs through response to online negative product review: A justice perspective

Construction of trust beliefs through response to online negative product review: A justice perspective

ICIS 2010 Proceedings - Thirty First International Conference on Information Systems

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Bibliographic Details
Main Authors: Chen, J., Xu, Y., Huang, P.
Other Authors: INFORMATION SYSTEMS
Format: Conference or Workshop Item
Published: 2013
Subjects:
Electronic commerce
Justice perceptions
Negative product review
Online trust
Service recovery
User-generated content
Online Access:http://scholarbank.nus.edu.sg/handle/10635/42682
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Institution: National University of Singapore
Description
Summary:ICIS 2010 Proceedings - Thirty First International Conference on Information Systems

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