Customers behaving badly: A state of the art review, research agenda and implications for practitioners

10.1108/08876041011072537

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Bibliographic Details
Main Authors:	Fisk, R., Grove, S., Harris, L.C., Keeffe, D.A., Daunt, K.L., Russell-Bennett, R., Wirtz, J.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Consumer behaviour Consumers Customers Employee attitudes Research Service levels
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43844
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43844
record_format	dspace
spelling	sg-nus-scholar.10635-438442023-10-25T23:29:58Z Customers behaving badly: A state of the art review, research agenda and implications for practitioners Fisk, R. Grove, S. Harris, L.C. Keeffe, D.A. Daunt, K.L. Russell-Bennett, R. Wirtz, J. MARKETING Consumer behaviour Consumers Customers Employee attitudes Research Service levels 10.1108/08876041011072537 Journal of Services Marketing 24 6 417-429 2013-10-09T02:46:43Z 2013-10-09T02:46:43Z 2010 Article Fisk, R., Grove, S., Harris, L.C., Keeffe, D.A., Daunt, K.L., Russell-Bennett, R., Wirtz, J. (2010). Customers behaving badly: A state of the art review, research agenda and implications for practitioners. Journal of Services Marketing 24 (6) : 417-429. ScholarBank@NUS Repository. https://doi.org/10.1108/08876041011072537 08876045 http://scholarbank.nus.edu.sg/handle/10635/43844 000285072400002 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Consumer behaviour Consumers Customers Employee attitudes Research Service levels
spellingShingle	Consumer behaviour Consumers Customers Employee attitudes Research Service levels Fisk, R. Grove, S. Harris, L.C. Keeffe, D.A. Daunt, K.L. Russell-Bennett, R. Wirtz, J. Customers behaving badly: A state of the art review, research agenda and implications for practitioners
description	10.1108/08876041011072537
author2	MARKETING
author_facet	MARKETING Fisk, R. Grove, S. Harris, L.C. Keeffe, D.A. Daunt, K.L. Russell-Bennett, R. Wirtz, J.
format	Article
author	Fisk, R. Grove, S. Harris, L.C. Keeffe, D.A. Daunt, K.L. Russell-Bennett, R. Wirtz, J.
author_sort	Fisk, R.
title	Customers behaving badly: A state of the art review, research agenda and implications for practitioners
title_short	Customers behaving badly: A state of the art review, research agenda and implications for practitioners
title_full	Customers behaving badly: A state of the art review, research agenda and implications for practitioners
title_fullStr	Customers behaving badly: A state of the art review, research agenda and implications for practitioners
title_full_unstemmed	Customers behaving badly: A state of the art review, research agenda and implications for practitioners
title_sort	customers behaving badly: a state of the art review, research agenda and implications for practitioners
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43844
_version_	1781411227372617728

Customers behaving badly: A state of the art review, research agenda and implications for practitioners

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