Customers behaving badly: A state of the art review, research agenda and implications for practitioners

Customers behaving badly: A state of the art review, research agenda and implications for practitioners

10.1108/08876041011072537

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Bibliographic Details
Main Authors: Fisk, R., Grove, S., Harris, L.C., Keeffe, D.A., Daunt, K.L., Russell-Bennett, R., Wirtz, J.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Consumer behaviour
Consumers
Customers
Employee attitudes
Research
Service levels
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43844
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Institution: National University of Singapore

Internet

http://scholarbank.nus.edu.sg/handle/10635/43844

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