Customers behaving badly: A state of the art review, research agenda and implications for practitioners
10.1108/08876041011072537
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| Main Authors: | , , , , , , |
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| Other Authors: | |
| Format: | Article |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://scholarbank.nus.edu.sg/handle/10635/43844 |
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| Institution: | National University of Singapore |