Benefits of providing amenities to impatient waiting customers

Benefits of providing amenities to impatient waiting customers

10.1016/S0305-0548(02)00142-9

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Bibliographic Details
Main Authors: Ou, J., Rao, B.M.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2013
Subjects:
Amenities
Impatient customers
Reneging
Waiting lines
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43956
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Institution: National University of Singapore

Internet

http://scholarbank.nus.edu.sg/handle/10635/43956

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