Benefits of providing amenities to impatient waiting customers

10.1016/S0305-0548(02)00142-9

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Bibliographic Details
Main Authors:	Ou, J., Rao, B.M.
Other Authors:	DECISION SCIENCES
Format:	Article
Published:	2013
Subjects:	Amenities Impatient customers Reneging Waiting lines
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43956
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Institution:	National University of Singapore

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