Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm

Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm

Journal of Business Research

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Bibliographic Details
Main Authors: Wirtz, J., Bateson, J.E.G.
Other Authors: MARKETING
Format: Article
Published: 2013
Online Access:http://scholarbank.nus.edu.sg/handle/10635/45096
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Institution: National University of Singapore
Description
Summary:Journal of Business Research

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