Circos: Tapping into social media (C)

• Main Authors: WOODARD, Jason, SPROULE, Kevin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Social Media; Sentiment Analysis; Technology in Hospitality; Entrepreneurial Business Strategy; Entrepreneurial and Small Business Operations; Management Information Systems; Strategic Management Policy; Technology and Innovation; Tourism and Travel
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/15; https://cmp.smu.edu.sg/case/1951
• Institution: Singapore Management University

During the meeting with the CEO in the (B) case, Frederic Langlois, Circos.com general manager in Singapore, was asked to share his thoughts on the overall strategic direction for the company. His discussion of a single client, The Raffles Hotel, and their request, a database which linked social media analytics with the hotel’s internal database, quickly turned into a broader discussion of where the company should focus its efforts over the next five years. While the (A) and (B) cases were very specific, the (C) case gives participants a chance to plan the future for Circos as the young company sets out plans to use its limited time and investment capital wisely.