Intergenerational management at GlaxoSmithKline in Asia Pacific

• Main Authors: LUTHRA, Poornima, DULA, Christopher
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Managing diversity; diversity; age related diversity; Gen Y; Generation Y; Millennials; Gen X; Generation X; Baby Boomers; Intergenerational; Intergenerational Issues; Workplace Diversity; Ageism; Talent Management; 70-10-10 Model; Human Capital Development; Talent Development Strategy; Management Training; Retention; Organisational Performance; Communication; Conflict Management; Business Administration, Management, and Operations; Business and Corporate Communications; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/94; https://cmp.smu.edu.sg/case/2331

In September 2013, Kimberly Wong, an external consultant working with GlaxoSmithKline (GSK), a large multinational healthcare company, is tasked with evaluating and improving GSK’s HR strategy in Asia Pacific on how well it addresses talent gaps and intergenerational workforce issues. This is an imp...