Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case study

Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case study

Government agencies prioritize citizen service delivery to foster trust with the public. Technological advancements, particularly in Artificial Intelligence (AI), hold promise for improving service provision and aligning government operations with citizens' needs. Yet the inherent inflexibility...

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Bibliographic Details
Main Author: LEE, Hui Shan
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2024
Subjects:
applied AI
Digital Government
service science
generative AI
citizen services
Artificial Intelligence and Robotics
Computer Sciences
Online Access:https://ink.library.smu.edu.sg/etd_coll/562
https://ink.library.smu.edu.sg/context/etd_coll/article/1560/viewcontent/GPEN_AY2020_EngD_Alvina_Lee_Hui_Shan.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/etd_coll/562
https://ink.library.smu.edu.sg/context/etd_coll/article/1560/viewcontent/GPEN_AY2020_EngD_Alvina_Lee_Hui_Shan.pdf

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