Enhancing government service delivery: A case study of ACQAR implementation and lessons learned from ChatGPT integration in a Singapore government agency

Enhancing government service delivery: A case study of ACQAR implementation and lessons learned from ChatGPT integration in a Singapore government agency

This paper presents the pilot implementation of AI Based Citizen Question-Answer Recommender (ACQAR) as an attempt to enhance citizen service delivery within a Singaporean government agency. Drawing insights from previous studies on the Empath library's use in Service Level Agreement (SLA) pred...

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Bibliographic Details
Main Authors: LEE, Hui Shan, SHANKARARAMAN, Venky, OUH, Eng Lieh
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2024
Subjects:
Question Answering
Service Innovation
Citizen Services
Information Retrieval
Text Analytics
Artificial Intelligence and Robotics
Software Engineering
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7504
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8503/viewcontent/3657054.3657130.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/7504
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8503/viewcontent/3657054.3657130.pdf

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