Enhancing government service delivery: A case study of ACQAR implementation and lessons learned from ChatGPT integration in a Singapore government agency
This paper presents the pilot implementation of AI Based Citizen Question-Answer Recommender (ACQAR) as an attempt to enhance citizen service delivery within a Singaporean government agency. Drawing insights from previous studies on the Empath library's use in Service Level Agreement (SLA) pred...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2024
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/7504 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8503/viewcontent/3657054.3657130.pdf |
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| Institution: | Singapore Management University |
| Language: | English |