Learnings from a pilot hybrid question answering system: CQAS: Case study based on a Singapore government agency's customer service centre

Learnings from a pilot hybrid question answering system: CQAS: Case study based on a Singapore government agency's customer service centre

The Singapore Government first released their digital government blueprint in 2018 with the key message for all their agencies to be "digital to the core and served with heart". With this push, agencies are moving towards human-centric digital services, especially for individual citizens....

Full description

Saved in:
Bibliographic Details
Main Authors: LEE, Hui Shan, SHANKARARAMAN, Venky, OUH, Eng Lieh
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
Subjects:
Question Answering
Service Innovation
Citizen Services
Text Analytics
Asian Studies
Databases and Information Systems
Online Access:https://ink.library.smu.edu.sg/sis_research/7601
https://ink.library.smu.edu.sg/context/sis_research/article/8604/viewcontent/3543434.3543661.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/7601
https://ink.library.smu.edu.sg/context/sis_research/article/8604/viewcontent/3543434.3543661.pdf

Similar Items