Learnings from a pilot hybrid question answering system: CQAS: Case study based on a Singapore government agency's customer service centre
The Singapore Government first released their digital government blueprint in 2018 with the key message for all their agencies to be "digital to the core and served with heart". With this push, agencies are moving towards human-centric digital services, especially for individual citizens....
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2022
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/7601 https://ink.library.smu.edu.sg/context/sis_research/article/8604/viewcontent/3543434.3543661.pdf |
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| Institution: | Singapore Management University |
| Language: | English |