Extending the horizon by empowering government customer service officers with ACQAR for enhanced citizen service delivery
A previous study on the use of the Empath library in the prediction of Service Level Agreements (SLA) reveals the quality levels required for meaningful interaction between government customer service officers and citizens. On the other hand, past implementation of the Citizen Question-Answer system...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2023
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/8649 https://ink.library.smu.edu.sg/context/sis_research/article/9652/viewcontent/ExtendingHorizonGovernmentCSOs_ACQAR_av.pdf |
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| Institution: | Singapore Management University |
| Language: | English |