Implementation of Empath X SLA predictive tool for a government agency
Service Level Agreement (SLA) plays a significant role in the relationship between citizens and the government. It stipulates the quality levels required for the meaningful interaction between the two parties. Most SLA predictive models consider end-to-end duration and frequency of failed service re...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2022
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/7737 |
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| Institution: | Singapore Management University |
| Language: | English |