Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case study

• Main Author: LEE, Hui Shan
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: applied AI; Digital Government; service science; generative AI; citizen services; Artificial Intelligence and Robotics; Computer Sciences
• Online Access: https://ink.library.smu.edu.sg/etd_coll/562; https://ink.library.smu.edu.sg/context/etd_coll/article/1560/viewcontent/GPEN_AY2020_EngD_Alvina_Lee_Hui_Shan.pdf
• Institution: Singapore Management University

Government agencies prioritize citizen service delivery to foster trust with the public. Technological advancements, particularly in Artificial Intelligence (AI), hold promise for improving service provision and aligning government operations with citizens' needs. Yet the inherent inflexibility...