Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case study
Government agencies prioritize citizen service delivery to foster trust with the public. Technological advancements, particularly in Artificial Intelligence (AI), hold promise for improving service provision and aligning government operations with citizens' needs. Yet the inherent inflexibility...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2024
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| Online Access: | https://ink.library.smu.edu.sg/etd_coll/562 https://ink.library.smu.edu.sg/context/etd_coll/article/1560/viewcontent/GPEN_AY2020_EngD_Alvina_Lee_Hui_Shan.pdf |
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| Institution: | Singapore Management University |
| Language: | English |