A Universal Appointment Rule In the Presence of No-Shows and Walk-Ins

• Main Authors: Cayirli, Tugba, YANG, Kum Khiong, QUEK, Ser Aik
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: healthcare; appointment scheduling; simulation; nonlinear regression; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/3140; https://doi.org/10.1111/j.1937-5956.2011.01297.x
• Institution: Singapore Management University

This study introduces a universal “Dome” appointment rule that can be parameterized through a planning constant for different clinics characterized by the environmental factors—no-shows, walk-ins, number of appointments per session, variability of service times, and cost of doctor's time to pat...