Chameleonic or consistent? A multilevel investigation of emotional labor variability and self-monitoring
We introduce the concept of emotional labor variability, which captures individual differences in surface acting and deep acting fluctuations over time. In a multilevel study of 78 customer service employees who provided 522 matched daily surveys over a two-week period, employees who were more varia...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2012
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/3287 https://ink.library.smu.edu.sg/context/lkcsb_research/article/4286/viewcontent/Scott_Barnes__Wagner_2012__AMJ_Chameleonicorconsistent_variabilityinemotionallabor.pdf |
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| Institution: | Singapore Management University |
| Language: | English |