Toward a publics-driven, emotion-based approach in crisis communication: Testing the Integrated Crisis Mapping (ICM) model

• Main Authors: JIN, Yan, PANG, A., CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Business and Corporate Communications
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6643
• Institution: Singapore Management University

Extending current theories in crisis communication, the authors have developed a more systemic approach to understanding the role of emotions in crises and the strategies used to respond. The authors’ Integrated Crisis Mapping (ICM) model is based on a public-based, emotion-driven perspective where...