Paying for convenience: Attractiveness and revenue potential of time-based delivery services
Purpose: Four characteristics have been regularly applied to services: intangibility, heterogeneity, inseparability, perishability (IHIP). More and more exceptions occur which have resulted in substantial criticism. This paper aims to show that each characteristic is valid and useful when related to...
Saved in:
Main Authors: | , , |
---|---|
Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2012
|
Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/7529 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8528/viewcontent/GoebelMoellerPibernik2012IJPDLM_av.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Singapore Management University |
Language: | English |
Be the first to leave a comment!