Competition between Software-as-a-Service Vendors

• Main Authors: MA, Dan, KAUFFMAN, Robert John
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Adverse and beneficial lock-in; cost efficiency; economic analysis; quality; services sampling; software-as-aservice (SaaS); strategy; switching costs; vendor competition; Computer Sciences
• Online Access: https://ink.library.smu.edu.sg/sis_research/2440; https://ink.library.smu.edu.sg/context/sis_research/article/3440/viewcontent/06857369.pdf
• Institution: Singapore Management University

We propose a model of software-as-a-service (SaaS) in a competitive marketplace that brings clarity to the choices that competing vendors must make for pricing and quality strategy. We focus on several features of SaaS competition, including differences in vendor offerings, incomplete information on...