Follow the herd or be myself? An analysis of consistency in behavior of reviewers and helpfulness of their reviews

• Main Authors: GAO, Baojun, HU, Nan, BOSE, Indranil
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Consistency in rating; Helpful votes; Online hotel reviews; Rating bias; Rating difference; Tripadvisor; Databases and Information Systems; E-Commerce; Numerical Analysis and Scientific Computing
• Online Access: https://ink.library.smu.edu.sg/sis_research/8050
• Institution: Singapore Management University

sults emerge from the econometric analyses using publicly available data from TripAdvisor.com. First, reviewers' rating behavior is consistent over time and across products. Furthermore, most of the variation in their future rating behavior can be explained by their rating behavior in the past...