Say you're sorry: How to suss out an insincere apology
A chicken rice chain owner, airline CEO and church pastor have been in the news recently, apologising for their own or their organisations' mistakes. How do you say sorry like you really mean it?
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2017
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/soss_research/2145 https://ink.library.smu.edu.sg/context/soss_research/article/3402/viewcontent/SayYouAreSorry_Chan_ST_2017May6.pdf |
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| Institution: | Singapore Management University |
| Language: | English |