Development of a service guarantee model

by Wirtz, J.
Published 2013

Marketing in Singapore: An analysis off macro trends

by Wirtz, J.
Published 2013

An examination of the presence, magnitude and impact of halo on consumer satisfaction measures

by Wirtz, J.
Published 2013

Marketing in Singapore : macro trends and their implications for marketing management

by Wirtz, Jochen
Published 2018

Propositions on how to reduce halo effects in attribute-specific customer satisfaction measures

by Wirtz, Jochen
Published 2018

Marketing in Singapore : macro trends and their implications for marketing management-1995 update and extension

by Wirtz, Jochen
Published 2018

Marketing in Singapore : macro trends and their implications for marketing management - 1996 update and extension

by Wirtz, Jochen
Published 2018

Growth of the service sector in Asia

by Wirtz, Jochen
Published 2018

Halo in satisfaction measures : the role of purpose of rating, number of attributes, and customer involvement

by Wirtz, Jochen
Published 2018

Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement

by Wirtz, J.
Published 2013

Congruency of scent and music as a driver of in-store evaluations and behavior

by Mattila, AS, Wirtz, J
Published 2023

Consumer responses to compensation, speed of recovery and apology after a service failure

by Wirtz, J, Mattila, AS
Published 2023

The globe: Singapore airlines' balancing act

by Heracleous, L., Wirtz, J.
Published 2013

Biometrics: The next frontier in service excellence, productivity and security in the service sector

by Heracleous, L., Wirtz, J.
Published 2013

The role of store environmental stimulation and social factors on impulse purchasing

by Mattila, A.S., Wirtz, J.
Published 2013

Consumer Cheating on Service Guarantees

by Wirtz, J., Kum, D.
Published 2013

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

by Wirtz, J., Mattila, A.
Published 2013

From entrepot to NIC - economic and structural policy aspects of Singapore's development

by Menkhoff, Thomas, Wirtz, Jochen
Published 2018

Determinants of effective membership marketing : towards a research agenda

by Kum, Doreen, Wirtz, Jochen
Published 2018

Consumer cheating on service guarantees : an experimental study

by Wirtz, Jochen, Kum, Doreen
Published 2018