THE EFFECT OF FUNCTIONAL QUALITY, TECHNICAL QUALITY AND IMAGE ON SERVICE QUALITY IN HIGHER EDUCATION BASED ON STUDENT'S PERCEPTION (Case Study : Industrial Engineering Study Program ITB)
There are several customer in higher education, i.e. employer, students, and student's parents. Students are prime or main customer compare to other customers. Conducting assessment on quality in higher education, students' perception toward higher education's service quality that the...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/12949 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |