REDESIGN NEW CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TO IMPROVE CUSTOMER RETENTION: CASE STUDY OF 4VM
The rapid development of hardware and software, and the desire to make everything cost-effective, push IT consultant business to compete with each other providing the best service and quality for their clients to keep existing in this Industry. Build a good Customer Relationship Management is on...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/51078 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |