APPLICATION OF KANO MODEL AND IMPORTANCE - PERFORMANCE ANALYSIS TO IMPROVE SERVICE QUALITY OF CHATBOT (CASE STUDY OF TELKOM INDONESIA)
The progressive advance of technology has brought a lot of changes in human life such as an increase in businesses that are moving from traditional to digital platforms to transact with consumers. Chatbot is one of the most advanced technological developments. Telkom decided to implement technolog...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/57184 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |