ANALYSIS OF THE SERVICE QUALITY FOR BPJS KESEHATAN PATIENTS DURING THE COVID 19 PANDEMIC USING THE SERVQUAL METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS CASE STUDY: AR-RAHMAN MEDIKA CLINIC
Many people use BPJS kesehatan insurance for treatment. Medical visits to community polyclinics were different before the COVID-19 pandemic and during the COVID-19 pandemic, affecting services at health facilities. Along with the increasing standard of living of the community which is a demand fo...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/62607 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |