THE IMPLICATION OF HEALTH SERVICE QUALITY TOWARDS PATIENT OVERALL SATISFACTION AND THE SOURCES OF EXPECTATION TO THE OVERALL EXPECTATION
In recent years, health care quality and patient satisfaction have gained an extra attention. In the era of BPJS, most private-owned hospital which does not join this program, has to be more aware of improvement of service quality. In Mutiara Bunda Women and Child Hospital Salatiga, increasing the q...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72376 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |