PENGARUH KECERDASAN EMOSI DAN KEPUASAN KERJA CUSTOMER SERVICE TERHADAP PERSEPSI NASABAH ATAS KUALITAS LAYANAN CUSTOMER SERVICE DI PT BANK UOB INDONESIA
Emotional intelligence has a strong influence on service quality (Kurian, 2013) as well as job satisfaction has an influence on service quality (Yee et al, 2008). This study aims to examine the positive influence of emotional intelligence and job satisfaction in customer service towards the customer...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
|
| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/133570/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=74271 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universitas Gadjah Mada |