Nordstrom and Rustan's : who is the better customer service provider?.

The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study reveals that...

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Bibliographic Details
Main Authors:	Flores, Luisa Isabel A., Lopue, Ginny Lynn C.
Format:	text
Language:	English
Published:	Animo Repository 2002
Subjects:	Nordstrom (Firm) Rustan's (firm) Customer services. European Languages and Societies
Online Access:	https://animorepository.dlsu.edu.ph/etd_bachelors/10344
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	De La Salle University
Language:	English

id	oai:animorepository.dlsu.edu.ph:etd_bachelors-10989
record_format	eprints
spelling	oai:animorepository.dlsu.edu.ph:etd_bachelors-109892021-09-11T06:45:46Z Nordstrom and Rustan's : who is the better customer service provider?. Flores, Luisa Isabel A. Lopue, Ginny Lynn C. The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study reveals that Nordstrom is a better quality service provider than Rustan's thus, the former produces more satisfied customers than the letter. It also shows that Nordstrom has an edge over Rustan's on the five dimensions of quality service. However, the two stores were found to have similar customer service policies that only differ on the ways they are implemented. Moreover, factors like customer preferences and culture were found to influence how these policies were implemented. 2002-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/10344 Bachelor's Theses English Animo Repository Nordstrom (Firm) Rustan's (firm) Customer services. European Languages and Societies
institution	De La Salle University
building	De La Salle University Library
continent	Asia
country	Philippines Philippines
content_provider	De La Salle University Library
collection	DLSU Institutional Repository
language	English
topic	Nordstrom (Firm) Rustan's (firm) Customer services. European Languages and Societies
spellingShingle	Nordstrom (Firm) Rustan's (firm) Customer services. European Languages and Societies Flores, Luisa Isabel A. Lopue, Ginny Lynn C. Nordstrom and Rustan's : who is the better customer service provider?.
description	The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study reveals that Nordstrom is a better quality service provider than Rustan's thus, the former produces more satisfied customers than the letter. It also shows that Nordstrom has an edge over Rustan's on the five dimensions of quality service. However, the two stores were found to have similar customer service policies that only differ on the ways they are implemented. Moreover, factors like customer preferences and culture were found to influence how these policies were implemented.
format	text
author	Flores, Luisa Isabel A. Lopue, Ginny Lynn C.
author_facet	Flores, Luisa Isabel A. Lopue, Ginny Lynn C.
author_sort	Flores, Luisa Isabel A.
title	Nordstrom and Rustan's : who is the better customer service provider?.
title_short	Nordstrom and Rustan's : who is the better customer service provider?.
title_full	Nordstrom and Rustan's : who is the better customer service provider?.
title_fullStr	Nordstrom and Rustan's : who is the better customer service provider?.
title_full_unstemmed	Nordstrom and Rustan's : who is the better customer service provider?.
title_sort	nordstrom and rustan's : who is the better customer service provider?.
publisher	Animo Repository
publishDate	2002
url	https://animorepository.dlsu.edu.ph/etd_bachelors/10344
_version_	1712577322286055424

Nordstrom and Rustan's : who is the better customer service provider?.

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