Nordstrom and Rustan's : who is the better customer service provider?.

• Main Authors: Flores, Luisa Isabel A., Lopue, Ginny Lynn C.
• Format: text
• Language: English
• Published: Animo Repository 2002
• Subjects: Nordstrom (Firm); Rustan's (firm); Customer services.; European Languages and Societies
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10344
• Institution: De La Salle University

The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study reveals that...