IKEA's products : the voice of the customer
The purpose of this study is to determine how satisfied customers are with IKEA's products from four perspectives, namely Variety, Quality, Design, and Image.
Saved in:
Main Authors: | Ang, Khim Siong, Chew, Wendy Siu Li, Ho, Martin Felix Xuanhan |
---|---|
Other Authors: | Tan, Thomas Tsu Wee |
Format: | Final Year Project |
Published: |
2008
|
Subjects: | |
Online Access: | http://hdl.handle.net/10356/11385 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Nanyang Technological University |
Similar Items
-
Service industry customer satisfaction index in Singapore.
by: Lim, Chye Hong., et al.
Published: (2008) -
Managing customer relations : the effects of customer relationship strength on customer retention
by: Hoong, Gui Min, et al.
Published: (2008) -
Comparison between high-involvement service and high-involvement product : the antecedents of customer retention.
by: Chuah, Yi Jia., et al.
Published: (2008) -
Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
by: Chan, Huah Jer., et al.
Published: (2008) -
Listen to the customers.
by: Leow, Sok Tyng., et al.
Published: (2008)