Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective
Self-collection concepts, such as collection and delivery points and parcel lockers, have been commonly deployed. These concepts rely on consumers’ efforts to carry out Last-Mile Delivery (LMD) tasks and consequently relieve both operators’ financial and sustainability pressures. Since the success o...
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sg-ntu-dr.10356-1646122023-02-06T07:50:14Z Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective Ma, Bohao Wong, Yiik Diew Teo, Chee-Chong School of Civil and Environmental Engineering Engineering::Civil engineering Last-Mile Delivery Self-Collection Services Self-collection concepts, such as collection and delivery points and parcel lockers, have been commonly deployed. These concepts rely on consumers’ efforts to carry out Last-Mile Delivery (LMD) tasks and consequently relieve both operators’ financial and sustainability pressures. Since the success of these self-collection operations involves both the operators’ planning perspectives and consumers’ participation, it is essential to jointly consider both aspects. However, existing research has largely overlooked the required synergies between the underlying consumer research and operations management studies. This paper aims to provide a review of related literature and subsequently propose a dual-perspective framework that bridges the gap. Specifically, systematic reviews on LMD self-collection consumer research and operations management studies are first conducted. The review highlights the research-to-practice gap that exists in consumer research as well as the need for improved modelling of consumer behaviours in operational models. This study then argues that an integrated approach that encompasses both viewpoints is needed. It is an approach that proactively optimises consumer demands through operational decisions supported by the connection between consumer behaviours and operational characteristics. For successful implementations of the proposed approach, specific research topics and directions are explicitly discussed. Published version 2023-02-06T07:50:13Z 2023-02-06T07:50:13Z 2022 Journal Article Ma, B., Wong, Y. D. & Teo, C. (2022). Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective. Transportation Research Interdisciplinary Perspectives, 16, 100719-. https://dx.doi.org/10.1016/j.trip.2022.100719 2590-1982 https://hdl.handle.net/10356/164612 10.1016/j.trip.2022.100719 2-s2.0-85141523944 16 100719 en Transportation Research Interdisciplinary Perspectives © 2022 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/). application/pdf |
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Engineering::Civil engineering Last-Mile Delivery Self-Collection Services Ma, Bohao Wong, Yiik Diew Teo, Chee-Chong Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
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Self-collection concepts, such as collection and delivery points and parcel lockers, have been commonly deployed. These concepts rely on consumers’ efforts to carry out Last-Mile Delivery (LMD) tasks and consequently relieve both operators’ financial and sustainability pressures. Since the success of these self-collection operations involves both the operators’ planning perspectives and consumers’ participation, it is essential to jointly consider both aspects. However, existing research has largely overlooked the required synergies between the underlying consumer research and operations management studies. This paper aims to provide a review of related literature and subsequently propose a dual-perspective framework that bridges the gap. Specifically, systematic reviews on LMD self-collection consumer research and operations management studies are first conducted. The review highlights the research-to-practice gap that exists in consumer research as well as the need for improved modelling of consumer behaviours in operational models. This study then argues that an integrated approach that encompasses both viewpoints is needed. It is an approach that proactively optimises consumer demands through operational decisions supported by the connection between consumer behaviours and operational characteristics. For successful implementations of the proposed approach, specific research topics and directions are explicitly discussed. |
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School of Civil and Environmental Engineering |
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School of Civil and Environmental Engineering Ma, Bohao Wong, Yiik Diew Teo, Chee-Chong |
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Article |
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Ma, Bohao Wong, Yiik Diew Teo, Chee-Chong |
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Ma, Bohao |
title |
Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
title_short |
Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
title_full |
Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
title_fullStr |
Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
title_full_unstemmed |
Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
title_sort |
parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective |
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2023 |
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https://hdl.handle.net/10356/164612 |
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1759058763618189312 |