Parcel self-collection for urban last-mile deliveries: a review and research agenda with a dual operations-consumer perspective

• Main Authors: Ma, Bohao, Wong, Yiik Diew, Teo, Chee-Chong
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2023
• Subjects: Engineering::Civil engineering; Last-Mile Delivery; Self-Collection Services
• Online Access: https://hdl.handle.net/10356/164612
• Institution: Nanyang Technological University

Self-collection concepts, such as collection and delivery points and parcel lockers, have been commonly deployed. These concepts rely on consumers’ efforts to carry out Last-Mile Delivery (LMD) tasks and consequently relieve both operators’ financial and sustainability pressures. Since the success o...