Conversational agents in health care: scoping review of their behavior change techniques and underpinning theory

• Main Authors: Martinengo, Laura, Jabir, Ahmad Ishqi, Goh, Westin Wei Tin, Lo, Nicholas Yong Wai, Ho, Ringo Moon-Ho, Kowatsch, Tobias, Atun, Rifat, Michie, Susan, Car, Lorainne Tudor
• Other Authors: Lee Kong Chian School of Medicine (LKCMedicine)
• Format: Article
• Language: English
• Published: 2023
• Subjects: Science::Medicine; Social sciences::Psychology; Behavior Change; Behavior Change Techniques; Chatbot; Conversational Agent; mHealth
• Online Access: https://hdl.handle.net/10356/165656
• Institution: Nanyang Technological University

Background: Conversational agents (CAs) are increasingly used in health care to deliver behavior change interventions. Their evaluation often includes categorizing the behavior change techniques (BCTs) using a classification system of which the BCT Taxonomy v1 (BCTTv1) is one of the most common. Pre...