A way toward customer retention in the Singapore services industry.

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Bibliographic Details
Main Author:	Chen, Pei-Yi.
Other Authors:	Nanyang Business School
Format:	Theses and Dissertations
Published:	2011
Subjects:	DRNTU::Business::Marketing::Consumer behavior
Online Access:	http://hdl.handle.net/10356/47342
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Institution:	Nanyang Technological University

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