Internet-banking in Singapore : effects of service quality dimensions on customer satisfaction
The objective of this study is to investigate the relationship between service quality factors and overall customer satisfaction in the Singapore internet banking industry. This study seeks to provide an insight into the factors that contribute to customer satisfaction for internet banking and to se...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/48349 |
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| Institution: | Nanyang Technological University |
| Language: | English |