Service quality & customer retention in B2B E-commerce.

This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce.

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Bibliographic Details
Main Authors:	Ketan Chhotalal Modha., Cholayil Sudharman Shyam.
Other Authors:	Gilbert, Arthur Lee
Format:	Theses and Dissertations
Language:	English
Published:	2008
Subjects:	DRNTU::Business::Marketing::Consumer behavior
Online Access:	http://hdl.handle.net/10356/7388
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Institution:	Nanyang Technological University
Language:	English

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spelling	sg-ntu-dr.10356-73882024-01-12T10:24:13Z Service quality & customer retention in B2B E-commerce. Ketan Chhotalal Modha. Cholayil Sudharman Shyam. Gilbert, Arthur Lee Nanyang Business School DRNTU::Business::Marketing::Consumer behavior This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce. Master of Business Administration (E-Commerce) 2008-09-18T07:44:52Z 2008-09-18T07:44:52Z 2001 2001 Thesis http://hdl.handle.net/10356/7388 en Nanyang Technological University 117 p. application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
language	English
topic	DRNTU::Business::Marketing::Consumer behavior
spellingShingle	DRNTU::Business::Marketing::Consumer behavior Ketan Chhotalal Modha. Cholayil Sudharman Shyam. Service quality & customer retention in B2B E-commerce.
description	This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce.
author2	Gilbert, Arthur Lee
author_facet	Gilbert, Arthur Lee Ketan Chhotalal Modha. Cholayil Sudharman Shyam.
format	Theses and Dissertations
author	Ketan Chhotalal Modha. Cholayil Sudharman Shyam.
author_sort	Ketan Chhotalal Modha.
title	Service quality & customer retention in B2B E-commerce.
title_short	Service quality & customer retention in B2B E-commerce.
title_full	Service quality & customer retention in B2B E-commerce.
title_fullStr	Service quality & customer retention in B2B E-commerce.
title_full_unstemmed	Service quality & customer retention in B2B E-commerce.
title_sort	service quality & customer retention in b2b e-commerce.
publishDate	2008
url	http://hdl.handle.net/10356/7388
_version_	1789483100332359680

Service quality & customer retention in B2B E-commerce.

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