Service quality & customer retention in B2B E-commerce.
This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce.
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/7388 |
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| Institution: | Nanyang Technological University |
| Language: | English |