The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors

Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031

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Main Authors:	Wirtz, Jochen, Mattila, Anna, Tan, Rachael L. P.
Other Authors:	MARKETING
Format:	Working Paper/Technical Report
Published:	2018
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/140404
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-140404
record_format	dspace
spelling	sg-nus-scholar.10635-1404042019-04-23T08:58:20Z The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors Wirtz, Jochen Mattila, Anna Tan, Rachael L. P. MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 1-37 2018-04-19T05:48:06Z 2018-04-19T05:48:06Z 2001-10 Working Paper/Technical Report Wirtz, Jochen, Mattila, Anna, Tan, Rachael L. P. (2001-10). The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031 : 1-37. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140404 Research Paper Series; 2001-031
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Research Paper Series (National University of Singapore. Faculty of Business Administration); 2001-031
author2	MARKETING
author_facet	MARKETING Wirtz, Jochen Mattila, Anna Tan, Rachael L. P.
format	Working Paper/Technical Report
author	Wirtz, Jochen Mattila, Anna Tan, Rachael L. P.
spellingShingle	Wirtz, Jochen Mattila, Anna Tan, Rachael L. P. The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
author_sort	Wirtz, Jochen
title	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
title_short	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
title_full	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
title_fullStr	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
title_full_unstemmed	The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
title_sort	role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors
publishDate	2018
url	http://scholarbank.nus.edu.sg/handle/10635/140404
_version_	1681097981138305024

The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors

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