An exploratory study on the role of emotions in service satisfaction and loyalty behaviours

Master's

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Bibliographic Details
Main Author:	PIGNIER LEA MARIE-JEANNE
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Theses and Dissertations
Language:	English
Published:	2010
Subjects:	emotions, extended service, customer satisfaction, loyalty, phases of service experience, disconfirmation of expectations
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/15325
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Institution:	National University of Singapore
Language:	English

id	sg-nus-scholar.10635-15325
record_format	dspace
spelling	sg-nus-scholar.10635-153252015-02-02T22:07:18Z An exploratory study on the role of emotions in service satisfaction and loyalty behaviours PIGNIER LEA MARIE-JEANNE INDUSTRIAL & SYSTEMS ENGINEERING CHAI KAH HIN TAN KAY CHUAN emotions, extended service, customer satisfaction, loyalty, phases of service experience, disconfirmation of expectations Master's MASTER OF ENGINEERING 2010-04-08T10:52:21Z 2010-04-08T10:52:21Z 2006-05-21 Thesis PIGNIER LEA MARIE-JEANNE (2006-05-21). An exploratory study on the role of emotions in service satisfaction and loyalty behaviours. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/15325 NOT_IN_WOS en
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
language	English
topic	emotions, extended service, customer satisfaction, loyalty, phases of service experience, disconfirmation of expectations
spellingShingle	emotions, extended service, customer satisfaction, loyalty, phases of service experience, disconfirmation of expectations PIGNIER LEA MARIE-JEANNE An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
description	Master's
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING PIGNIER LEA MARIE-JEANNE
format	Theses and Dissertations
author	PIGNIER LEA MARIE-JEANNE
author_sort	PIGNIER LEA MARIE-JEANNE
title	An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
title_short	An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
title_full	An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
title_fullStr	An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
title_full_unstemmed	An exploratory study on the role of emotions in service satisfaction and loyalty behaviours
title_sort	exploratory study on the role of emotions in service satisfaction and loyalty behaviours
publishDate	2010
url	http://scholarbank.nus.edu.sg/handle/10635/15325
_version_	1681079175860977664

An exploratory study on the role of emotions in service satisfaction and loyalty behaviours

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