An exploratory study on the role of emotions in service satisfaction and loyalty behaviours

Master's

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Bibliographic Details
Main Author: PIGNIER LEA MARIE-JEANNE
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Theses and Dissertations
Language:English
Published: 2010
Subjects:
Online Access:http://scholarbank.nus.edu.sg/handle/10635/15325
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Institution: National University of Singapore
Language: English

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