Arousal expectations and service evaluations

Arousal expectations and service evaluations

10.1108/09564230610667087

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Bibliographic Details
Main Authors: Mattila, A.S., Wirtz, J.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Behaviour
Consumer psychology
Customer satisfaction
Service levels
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43806
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Institution: National University of Singapore
Description
Summary:10.1108/09564230610667087

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